Q: How quickly will IgateHub respond if I encounter an issue or need support?

We prioritize timely communication. For clients on our "Expert Support & Evolution" plan, you receive priority response times as outlined in your agreement. For all other clients, we commit to acknowledging your support requests within 24-48 business hours and will work diligently to resolve issues based on their urgency and the scope of your initial project agreement.

Q: How does IgateHub's pricing work? Is it hourly or fixed?

We primarily offer one-time, fixed project fees for our development packages ("Digital Starter Kit," "Digital Launchpad," "Business Accelerator") to give you clear cost predictability from the start. For highly complex or undefined projects under our "Enterprise Innovation" plan, we provide a custom quote . For ad-hoc advice, ongoing support, or specific consulting needs, we offer an hourly rate as part of our "Expert Support & Evolution" plan.

Question 1

What kind of support can I expect after my project is completed?

Accepted Answer

Your peace of mind is important to us! Every IgateHub project, including our "Digital Starter Kit" and "Digital Launchpad" plans, comes with a specific period of post-launch support (typically 1 week to 3 months, depending on your package) for minor adjustments and bug fixes. For continuous support, proactive maintenance, and strategic guidance, we highly recommend our "Expert Support & Evolution" retainer plan.

Question 2

What is the "Expert Support & Evolution" plan, and do I need it?

Accepted Answer

The "Expert Support & Evolution" plan is our dedicated service for ongoing partnership. It includes proactive monitoring of your website/app, regular security updates, performance optimization, and priority access to our expert team for any questions or minor tweaks. While your project is functional upon delivery, this plan ensures your digital assets remain secure, performant, and continuously evolve with market demands, saving you from future headaches and unexpected costs. It's highly recommended for businesses that rely heavily on their online platforms.

Question 3

How quickly will IgateHub respond if I encounter an issue or need support?

Accepted Answer

We prioritize timely communication. For clients on our "Expert Support & Evolution" plan, you receive priority response times as outlined in your agreement. For all other clients, we commit to acknowledging your support requests within 24-48 business hours and will work diligently to resolve issues based on their urgency and the scope of your initial project agreement.

Question 4

How do we communicate and collaborate during a project?

Accepted Answer

We believe in clear and consistent communication. We use tools like email, scheduled video calls (e.g., Google Meet, Zoom), and a dedicated project management platform (if applicable to your plan) to keep you updated. You'll also have a dedicated point of contact (a Project Manager for higher tiers) to ensure your feedback is heard and incorporated at every stage.

Question 5

Can IgateHub train my team to manage parts of the website or application after delivery?

Accepted Answer

Absolutely! For projects involving Content Management Systems (CMS) like WordPress, we provide guidance on how to manage your content effectively. For larger, more complex solutions under our "Enterprise Innovation" plan, comprehensive training and knowledge transfer sessions for your internal IT or marketing team are an integral part of our service, empowering you with autonomy.

Question 6

How does IgateHub's pricing work? Is it hourly or fixed?

Accepted Answer

We primarily offer one-time, fixed project fees for our development packages ("Digital Starter Kit," "Digital Launchpad," "Business Accelerator") to give you clear cost predictability from the start. For highly complex or undefined projects under our "Enterprise Innovation" plan, we provide a custom quote. For ad-hoc advice, ongoing support, or specific consulting needs, we offer an hourly rate as part of our "Expert Support & Evolution" plan.

Question 7

Are there any hidden costs or extra charges I should be aware of?

Accepted Answer

Transparency is a core value at IgateHub. Our project fees cover all agreed-upon features and services as outlined in your chosen package and detailed proposal. Any additional features or significant changes to the project scope that arise after the agreement will be discussed with you, costed transparently, and only implemented with your prior approval. We ensure you're always in the loop.

Question 8

What payment methods do you accept, and do you require an upfront deposit?

Accepted Answer

For convenience, we accept bank transfers (EFT) to our corporate accounts. For smaller initial payments, secure online payment gateways may be an option. Yes, we typically require an upfront deposit (e.g., 50%) to commence work on your project, with the remaining balance structured into milestone payments or due upon completion, as agreed in your project contract.

Question 9

Do you offer payment plans or installments for larger projects?

Accepted Answer

For our "Business Accelerator" and "Enterprise Innovation" plans, we understand the investment involved. We can discuss flexible payment schedules structured around key project milestones. This allows you to spread the cost and align payments with tangible progress. Our aim is to make quality digital solutions accessible.

Question 10

What happens if my project needs change after we start?

Accepted Answer

We embrace collaboration! If your needs evolve, we follow a clear "change request" process. You'll communicate the desired changes, and we'll assess the impact on scope, timeline, and cost. We then provide a clear proposal for the adjustments. Once approved, we integrate the changes seamlessly, ensuring your final solution perfectly meets your updated vision.

Question 11

What exactly is Website Development, and how is it different from a "Digital Starter Kit"?

Accepted Answer

Website Development at IgateHub is about building your complete digital home – from a simple single-page portfolio to a complex e-commerce platform or a custom web application. The "Digital Starter Kit" is our most affordable entry point under Website Development, offering a quick, professional 1-2 page online presence (like a landing page or basic portfolio) for those just beginning their online journey. It's your first step, designed to be fast and budget-friendly.

Question 12

Can IgateHub help my business use Artificial Intelligence, even if I'm not a tech expert?

Accepted Answer

Absolutely! That's precisely what our AI Integration service is for. We take complex AI technologies and make them practical for your business. You don't need to be a tech expert; you just need a business problem you want to solve (e.g., automating customer service, predicting sales, analyzing data). We'll guide you through the process, design the AI solution, and integrate it seamlessly into your operations.

Question 13

We have old software systems. Can IgateHub integrate them with new tools or connect them to cloud services?

Accepted Answer

Yes, that's our specialty! Our API Development service is all about building digital bridges between different software systems, allowing them to "talk" to each other seamlessly. Combined with our Cloud Integration service, we can help you move your data and applications to modern cloud platforms (like AWS, Google Cloud, Azure) and ensure they connect perfectly with any new tools you adopt, modernizing your entire digital ecosystem.

Question 14

How long does a typical project take, for example, a standard business website or a specific API integration?

Accepted Answer

Project timelines vary significantly based on complexity, features, and your responsiveness during the development process. * A "Digital Starter Kit" (1-2 pages) can often be launched in 2-3 weeks. * A "Digital Launchpad" (5-7 page custom website) typically takes 4-8 weeks. * More complex "Business Accelerator" projects (custom web apps, e-commerce) usually range from 3-6 months. * "Enterprise Innovation" projects are bespoke and their timelines are determined during the consultation phase. We'll provide a clear project timeline in our proposal.

Question 15

Do you develop native mobile applications (e.g., for Android or iPhone)?

Accepted Answer

While our Website Development often includes highly mobile-responsive web applications that perform excellently on any smartphone browser, and our API Development is crucial for mobile app backends, our primary focus is on robust web-based solutions. If you require a highly specific native mobile app, we can discuss your needs and explore how our expertise in backend APIs, cloud integration, and UI/UX design can support such a project, or guide you on the best approach.

Services

API Development

Website Development

Ai Integration

DevOps Consulting

Cloud Integration

Database Management